A GLOBAL OPTICIAN’S, MULTI SITE TELEPHONY
– 9% uptime guaranteed telephony – to overcome the technical and reliability issues they were previously experiencing.
– Enhanced functionality including message on hold, call recording, voicemail to email, call reporting and optional CRM integration.
– Reduced monthly call and line rental costs.
– An easy to manage telephony solution that staff can make changes to at short notice.
– The solution must remain unaffected by the ISDN switch off
Our Telecoms Consultants looked at each branch’s specific requirements and the objectives our client had set out. Based on our findings, we proposed Horizon hosted telephony solution as the perfect solution to our client’s needs.
Horizon is a cost-effective solution suited to all sizes of business and has a 99% uptime guarantee. With an impressive multi-site capability, it could be easily deployed across branches and can be managed by branch managers via the Horizon online customer portal.
Our client has really benefitted from the enhanced functionality Horizon offers, such as sending voicemail to email, advanced hunt groups, call queuing announcements, call recording and bespoke message on hold announcements. All of which have helped our client to efficiently manage their calls and improve overall customer service levels, and more recently, they have implemented call recording so they can record calls and improve the training of their employees.
As most branches were very busy during working hours, their chosen solution had to be quick and easy to install out-of-hours with minimum disruption and downtime.
In addition to hosted telecoms, we provided our robust business broadband, setup IP CCTV for all areas of the store, and greatly improved their customer Wi-Fi service. We also installed full cabling for their voice & data infrastructure.